58 replies to this topic

[ctrlaltdel]

Sony Entertainment Network decides to renew my + membership automatically today and did not even give me my 3 months free. damn, i felt cheated.

[ctrlaltdel]

had a big argument with SEN this morning. told them, how can u renew my m/ship automatically, even though i say "no" to "Automatically Add Funds to Renew Subscriptions or Pay for Pre-ordered Content"

they told me, they can cancel my m/ship but i don't get a refund. i told them, this is bullshit. you should at least email the customer telling them that their m/ship is expiring. xbox do not renew your gold m/ship when it expires.

so i've been screwed over by Sony.

[Axe99]

That's bollocks CAD, if you'd ticked that you didn't want to auto-update, they shouldn't have bloody done it.  I'd deffo push hard to get a refund, good luck .

[ctrlaltdel]

Axe99, on 22 August 2013 - 01:19 AM, said:

That's bollocks CAD, if you'd ticked that you didn't want to auto-update, they shouldn't have bloody done it.  I'd deffo push hard to get a refund, good luck .

i know, i pushed for it, he told me, he can raised a ticket for a refund but chances that it will not be approve. will have to wait for 5 days now.

[straussy240]

That is indeed dodgy

[ctrlaltdel]

wtf, got worst today, receive an email stating that my PS+ has expired and yet they have taken $ for the renewal.

email dated 23/8
http://img545.images...5/3227/5o8p.png

transaction on 21/8
http://img94.imagesh...4/5598/vyak.png

and SEN AUS support is not working today. WTF!!!!

[I_live_4_fun]

ctrlaltdel, on 23 August 2013 - 11:07 PM, said:

wtf, got worst today, receive an email stating that my PS+ has expired and yet they have taken $ for the renewal.

email dated 23/8
http://img545.images...5/3227/5o8p.png

transaction on 21/8
http://img94.imagesh...4/5598/vyak.png

and SEN AUS support is not working today. WTF!!!!

Could they be in the process of refunding? I guess you'll still have to wait till next week to find out though...

[Axe99]

You'll get your money _or_ the PS+ sub - it'd be straight-out illegal to do anything else.  Could well be they're in the process of sorting it though, and that some things take time to sort through.  Hang in there CAD!

[Saintsy]

Not to mention its the weekend, doubt anything will be done? Or are they a 7 day a week thing?

[ctrlaltdel]

ya, can't do much until monday morning.

[ctrlaltdel]

got a response from Sony today, they f**ked me.

Unfortunately this promotion only applies to customers that purchase this product from the Playstation Store directly and does not apply on voucher redemptions or auto renewals.

As your subscription wasn't purchased on 21/08/2013 but autorenewed, you therefore have not received the extra 3 months.

[GraphicX]

they really have fücked you haven't they.  first they auto renew without consent, in turn robbing you of the ability to take them up on a promotion.

[ctrlaltdel]

and XB1, here i come. was told by the EB guy, it's going to be release on Nov 1st. not sure how credible it is but he told me, definitely before PS4. and no wait list too.

[Outlaw]

There is a reason why there is no wait list on the XBONE

But rumour has it the XBONE will release November 8th. Wouldn't be surprised if MS is tries to release before Sony. I'll wait for the PS4, I would have maybe gotten an XBONE for Titanfall but i'll be busy playing BF4 so Titanfall will have to wait until its released on PS4.

[GraphicX]

no waiting list for wii u either from what i've heard lololol.

[Axe99]

ctrlaltdel, on 28 August 2013 - 01:21 AM, said:

and XB1, here i come. was told by the EB guy, it's going to be release on Nov 1st. not sure how credible it is but he told me, definitely before PS4. and no wait list too.

You've deffo had pretty poor treatment there CAD, but I'm not sure jumping ship because of customer service is necessarily the best reason, as I've heard more than a few horror stories from Xbox support as well. Still, will be good to have you over there so you can tell us what it's like .

[GraphicX]

xbox support is fücking hopeless, had to return a console once, FARK !

[ctrlaltdel]

Axe99, on 28 August 2013 - 04:19 AM, said:

You've deffo had pretty poor treatment there CAD, but I'm not sure jumping ship because of customer service is necessarily the best reason, as I've heard more than a few horror stories from Xbox support as well. Still, will be good to have you over there so you can tell us what it's like .

i'm no reporter like you guys (write good articles here) but i can definitely share my stuff i find on XB1 here.
not that i have gone to the darkside completely, i do have my PS4 pre-order but not sure when i'm getting it that's all.

and on the topic of XB1, guess most of us knows but hey, 300,000 servers .. woo hoo
http://www.xbox.com/...multiplayer#3-2

[Axe99]

That'd be awesome CAD .